Privacy Policy

1. Introduction

Excellent Services (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable South African law.

By using this website or submitting an enquiry, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact form submissions — your name, email address, phone number, organisation name and enquiry details.
• Quote requests — service type, facility type, service frequency, name, phone number and email address.
• Website usage data — pages visited, time on site, referral source and device information, collected via Google Analytics (GA4).
• Cookies — small text files placed on your device to improve your browsing experience and enable analytics.

3. How We Use Your Information

• Respond to your enquiries and provide quotations for our services.
• Manage and fulfil service contracts entered into with your organisation.
• Improve our website and services through analytics data.
• Contact you regarding your enquiry or existing service agreement.
• Comply with our legal and regulatory obligations.

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Cookies

This website uses cookies for analytics purposes via Google Analytics (GA4). You may disable cookies in your browser settings; however, some functionality may be affected.

5. Third-Party Services

This website uses the following third-party services:

• Google Analytics (GA4) — We use Google Analytics to understand how visitors use our website. This service collects anonymised usage data such as pages visited, time on site and device type. Google's privacy policy applies to data processed by this service.
• Web3Forms — Enquiry and quote forms on this website are processed through Web3Forms, a third-party form submission service. When you submit a form, the information you enter (name, phone number, email address and message) is transmitted through Web3Forms in order to reach Excellent Services. Web3Forms' privacy policy applies to data processed by this service.

6. Data Storage and Security

Your personal information is stored securely and is only accessible to authorised members of our team. Enquiry data submitted via our contact and quote forms is transmitted over encrypted (HTTPS) connections.

7. Your Rights Under POPIA

You have the right to request access, correction or deletion of your personal information. To exercise these rights, contact us at the details below.

8. Contact Us

• Phone: 069 239 6132
• Email: info@excellentservices.co.za